We take utmost care in handling all our items, ensuring that both the products and packaging are in excellent condition before dispatch.

However, once an item is shipped, it is no longer under our direct control, and we cannot be held liable for any damages (such as parcel or toy package damage caused during delivery). While we can assist you in submitting a claim, we cannot guarantee its success.

To safeguard against potential shipping damages/parcel lost, we recommend you to purchase 【Package Protection】.

This additional precaution can provide added security for your order.

You may cancel your order by contacting us before shipment. However, once the order has been dispatched (you will receive an email with the shipping number then), indicating that the package is on its way, we will be unable to process your cancellation.

For all inquiries and to initiate any refund, replacement, or exchange processes, please reach out to our email <customer_service@kikagoods.com>

Address-change-request is acceptable within 24 hours after placing an order. We do not have after-sales service for overdue address change requests.

For incorrect or incomplete addresses resulting in delivery failure or non-receipt of goods, we regret to inform you that we cannot process such cases on our end.

• In the event of obvious quality issues with your purchased items, we can initiate after-sales service by contacting the brand on your behalf. However, please note that our after-sales service may not cover all products available for sale.
• After-sales service will be provided only within 7 days from the date the logistics shown as delivered. Requests made after this period will not be accepted.
• To facilitate the process, kindly contact us via email and provide the following information:

1. Order number
2. Names of the products requiring return or exchange
3. Support pictures displaying faulty items
4. Receipt or proof of purchase.

1. If the logistics delivery fails due to the reasons of the consignee ( such as the address provided by the consignee is incorrect, the consignee cannot be found or the buyer refuses to accept the goods ), we will deal with it according to the following circumstances:

a. If there is a chance to apply for a secondary delivery for the customer:

• If the customer provides the correct and complete delivery address and information before the deadline indicated in the customer service email, we will arrange for a secondary delivery.
• Before the deadline marked by the customer service email, if the customer does not provide the correct and complete delivery address and information, we will default to the original address. In this case, we will not be able to process any after-sales requests for any subsequent issues arising from the default shipment to the original address, including but not limited to package loss, damage, delay, etc.
• If the deadline marked by the customer service email is exceeded and the correct and complete reply from the customer is not received, the overdue parcel will be automatically destroyed by the logistics company. In this case, KikaGoods will not be able to perform any after-sales service for this situation.
• The processing time of logistics reassignment is about 7 - 60 days, this time is only an estimate time, depending on the local logistics situation. We do not provide any refund or exchange service during the redelivery / reshipment period, and we do not accept requests for returns or refunds resulting from redelivery / reshipment.

b. If the logistics delivery fails due to the reason of the consignee and the redelivery cannot be applied for, we cannot handle the after-sales service, please understand.

2. Your package may be delayed due to factors beyond the control of third-party logistics. The estimated logistics time provided ( 7-14 working days ) is for reference only and we cannot guarantee 100% that your package will arrive on time. Therefore, we cannot compensate for any loss, liability or expense caused by the delay in logistics. We will actively communicate and coordinate with third-party logistics to ensure that your package arrives on time. But we can't afford the loss caused by logistics delay. We are sorry for the inconvenience and we will continue to provide you with our best service. Thank you for your understanding and look forward to your future support.

1. On the premise that KikaGoods has made no mistakes and the product has no major defects, if customers request for return or exchange due to personal reasons, all shipping costs will be borne by the customers. Since costs have actually been incurred during transportation, the shipping costs already collected in the order will not be refunded.We will process your refund within 2 working days after confirming that the goods do not affect secondary sales.

2. If the problem is due to us and the product has a large defect, the freight for replacing the product will be borne by us after confirming the product situation.

3. If you choose worldwide standard shipping, such as WORLDWIDE SHIPPING, WORLDWIDE EXPRESS, STANDARD SHIPPING, we will not provide after-sales service with packaging problems. We'll check all items before shipping to ensure perfect goods for you. Please note, we do not offer after-sales service when the packaging is damaged, but the product remains unharmed.For special packaging needs, you can pick DHL shipping. For more details, please consult our customer service.

4. When you have a product duplication problem:

• If duplicate items (blind boxes) appear in the whole box, you can contact us and we will actively contact the factory and the brand to handle after-sales issues.

5. For any cases, the brands and factories require the buyer to provide a complete unboxing video. Only with this, will your case be covered by their after-sales service. We KikaGoods will try our best to help you solve these issues and we appreciate your understanding of these cases requiring unboxing evidence.

6. If a customer needs to return a product due to personal reasons, they will be responsible for the return shipping costs. Please note that the shipping fee charged for the order will not be refunded.

7. If you find anything wrong with the product after receiving the product, please keep the original box. When you apply for after-sales service, this packaging box will be used as the basis and evidence for traceability and confirmation of the authenticity of the product by the brand and the factory. In the absence of the original packaging box, we cannot verify the authenticity of the information and cannot include your case in the scope of after-sales service. We hope you will understand and thank you for your continued support.

8. KikaGoods use USD for deals and transactions. When it comes to refunds, the amount is determined by the exchange rate between USD and your local currencies. The refund difference caused by the exchange rate is beyond KikaGoods’s reach. We recommend you contact your payment tool company or your bank to handle this problem. We are sorry for the inconvenience and we do appreciate your understanding.

9. If the personal information you provide is incorrect (including wrong name details), and this leads to the inability to deliver the goods or customs seizure, we will not offer after-sales service.

• If the logistics tracking indicates "Delivered," we will not be able to provide a refund for customers who claim they have not received the goods and request a refund.
• Blind boxes and other products that affect secondary sales after disassembly will not be allowed for return and refund services if there are no major defects.
• If you find any question on receiving your parcel, please do not open the blind box. Contact us and we will find a solution for you. If you have already opened the blind box, we shall not offer any compensation for you.
• After-sales service will be provided only within 7 days from the date the logistics shown as delivered. Any Request made after this period will not be accepted.
• We carefully inspect and ensure that the products and packaging are in good condition before shipment. However, if the package is opened during customs inspection, which is beyond our control, we regret to inform you that we are unable to accept returns or provide refunds for this situation. We appreciate your understanding.

• For Lucky Bag Products:

1. Once lucky bag products are sold, we can not provide any after-sales service for non-quality issues.
2. We will randomly ship products in the lucky bag. If you have a specific style preference, you may note it during checkout, and we will do our best to accommodate your request.
3. Given the different value of products, we cannot guarantee that the value of each product you receive will exceed the purchase price. However, we promise that the average value of lucky bag products is higher than the price you pay.
   Thank you for your understanding and cooperation.

Our return address is：Room 503, Huaxing Development Building, No.328 Wener Road, Xihu District, Hangzhou City, Zhejiang Province, China

When returning the goods, please follow the return address given by us.

If you have any questions, please contact our email: customer_service@kikagoods.com

KikaGoods doesn't offer refunds for the price difference services in terms of discounted products during certain promotional events or some specific items under price adjustments. Thank you for your understanding!