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Return / Exchange Policy

Applicable circumstances for return,refunds and exchanges

1. We handle all of our items with the utmost care. Once we ship the item, it is now out of our responsibility and we cannot be held responsible for any damage that may occur during shipping. We can help you by submitting a claim but there is no guarantee that it will be fruitful. Ultimately, you will need to request package protection before we ship it.

2. Blind boxes and other products that affect secondary sales after disassembly will not be allowed for return and refund services if there are no major defects.

If you find any question on receiving your parcel, please do not open the blind box. Contact us and we will find a resolvement for you. If you have already opened the blind box, we shall not offer any compensation for you. 

3. If the goods are not wanted during the transportation process, please refuse to accept the parcels when they arrive and related refunds will be processed and transferred into customers’ account once the refused parcels arrive at our warehouse abroad in America. The freight shall be borne by the buyers.

4. We only provide return, refund and exchange services within 14 days after the customer signs the receipt.Our return, exchange and refund services will not charge other handling fees

Package Protection

1. For any concerns about parcel lost or broken, kikagoods offers resending service once【Package Protection】 purchased in your order. 

For Quality Problem or Our Fault Caused Problem

We will resend item or refund you once we get your photo support.You need to provide below information in the email and sent them to our customer service mail:customer_service@kikagoods.com

1. Order number

2. The SKU of the products which need to return or exchange

3. Support pictures to shown faulty items

4. Receipt or proof of purchase.

We will evaluate the return application and solve the problem for the customer within three working days. If the refund conditions are met, the refund will be completed in one working day after the evaluation. If the conditions for the replacement are met, new products will be issued within three working days after the evaluation.

Please note! On the premise that Kikagoods has made no mistakes and the product has no major defects, all shipping costs will be borne by the customer if a return or exchange service was requested by customers.

If the problem is due to us and the product has a large defect, the freight for replacing the product will be borne by us after confirming the product situation .

Our return address

Our return address is:Room 503, Huaxing Development Building, No.328 Wener Road, Xihu District, Hangzhou City, Zhejiang Province, China

When returning the goods, please follow the return address given by us.

If you have any questions, please contact our email: customer_service@kikagoods.com