Applicable circumstances for return，refunds and exchanges

1. We handle all of our items with the ultimate care and will ensure that the products and packaging are in good condition before shipping. Once we ship the item, it is now out of our responsibility and we cannot be held responsible for any damage ( Parcel package, toy package, etc. damage caused by delivery ) that may occur during shipping. We can help you by submitting a claim but there is no guarantee that it will be fruitful. Ultimately, you will need to request package protection before we ship it.

2. Blind boxes and other products that affect secondary sales after disassembly will not be allowed for return and refund services if there are no major defects.

If you find any question on receiving your parcel, please do not open the blind box. Contact us and we will find a resolvement for you. If you have already opened the blind box, we shall not offer any compensation for you. 

3. If the goods are not wanted during the transportation process, please refuse to accept the parcels when they arrive and related refunds will be processed and transferred into customers’ account once the refused parcels arrive at our warehouse abroad in America. The freight shall be borne by the buyers.

4. We will only provide after-sales service within 7 days of the logistics showing delivery. Any request made after 7 days will not be accepted.

5. Address change request is acceptable within 24 hours after placing an order. We do not have after-sales service for overdue address change requests. Sorry for any inconveniences caused to you.

* You are welcome to reach out to our email for launching a refund until we dispatch the goods. Once the shipment is completed, you are expected to receive an email notification in your KikaGoods registered mailbox. Please note that we cannot accept refund requests after you've received this email. We operate within the realm of international logistics, and our standard processing time for in-stock products typically ranges from 12 to 24 hours, occasionally extending a bit longer. Your understanding will be greatly appreciated! Please rest assured that we are genuinely committed to providing faster and improved services to our valued customers.

Package Protection

1. For any concerns about parcel lost or inner figurines broken, KikaGoods offers resending service once【Package Protection】 purchased in your order. 

For Quality Problem or Our Fault Caused Problem

We will resend item or refund you once we get your photo support.You need to provide below information in the email and sent them to our customer service mail: customer_service@kikagoods.com

1. Order number

2. The name of the products which need to return or exchange

3. Support pictures to shown faulty items

4. Receipt or proof of purchase.

We will evaluate the return application and solve the problem for the customer within three working days. If the refund conditions are met, the refund will be completed in one working day after the evaluation. If the conditions for the replacement are met, new products will be issued within three working days after the evaluation.

Please note! On the premise that KikaGoods has made no mistakes and the product has no major defects, all shipping costs will be borne by the customer if a return or exchange service was requested by customers. After confirming that the goods will not affect secondary sales, we will process the refund within 2 working days. 

If the problem is due to us and the product has a large defect, the freight for replacing the product will be borne by us after confirming the product situation.

If you received the wrong product, please do not unpack it. Please contact our customer service to deal with the follow-up matters. If the product has been unpacked and affects our secondary sales, the customer service will not deal with any after-sales.

 

Our Return Address

Our return address is：Room 503, Huaxing Development Building, No.328 Wener Road, Xihu District, Hangzhou City, Zhejiang Province, China

When returning the goods, please follow the return address given by us.

If you have any questions, please contact our email: customer_service@kikagoods.com