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Return / Exchange Policy

Applicable circumstances for return, refunds and exchanges

1. For Package-Protection

We take utmost care in handling all our items, ensuring that both the products and packaging are in excellent condition before dispatch.

However, once an item is shipped, it is no longer under our direct control, and we cannot be held liable for any damages (such as parcel or toy package damage caused during delivery). While we can assist you in submitting a claim, we cannot guarantee its success.

To safeguard against potential shipping damages/parcel lost, we recommend you to purchase 【Package Protection】.

This additional precaution can provide added security for your order.

2. Order Cancellation

You may cancel your order by contacting us before shipment. However, once the order has been dispatched (you will receive an email with the shipping number then), indicating that the package is on its way, we will be unable to process your cancellation.

For all inquiries and to initiate any refund, replacement, or exchange processes, please reach out to our email <customer_service@kikagoods.com>

3. Address Issue

Address-change-request is acceptable within 24 hours after placing an order. We do not have after-sales service for overdue address change requests.

For incorrect or incomplete addresses resulting in delivery failure or non-receipt of goods, we regret to inform you that we cannot process such cases on our end.

4. For Defective Items

  • In the event of obvious quality issues with your purchased items, we can initiate after-sales service by contacting the brand on your behalf. However, please note that our after-sales service may not cover all products available for sale.
  • After-sales service will be provided only within 7 days from the date the logistics shown as delivered. Requests made after this period will not be accepted.
  • To facilitate the process, kindly contact us via email and provide the following information:
  1. Order number
  2. Names of the products requiring return or exchange
  3. Support pictures displaying faulty items
  4. Receipt or proof of purchase.

5. Second Delivery

If a second delivery is required due to logistics or recipient-related reasons, the processing time is approximately 7-60 days, with variations depending on local logistics conditions.

During the redelivery period, we will not provide any refunds or replacements. We do not accept returns or refunds resulting from redeliveries

6. Liability Clause

On the premise that KikaGoods has made no mistakes and the product has no major defects, all shipping costs will be borne by the customer if a return or exchange service was requested by them. After confirming that the goods will not affect secondary sales, we will process the refund within 2 working days.

If the problem is due to us and the product has a large defect, the freight for replacing the product will be borne by us after confirming the product situation.

7. Exceptions

  1. If the logistics tracking indicates "Delivered," we will not be able to provide a refund for customers who claim they have not received the goods and request a refund.
  2. Blind boxes and other products that affect secondary sales after disassembly will not be allowed for return and refund services if there are no major defects.

If you find any question on receiving your parcel, please do not open the blind box. Contact us and we will find a solution for you. If you have already opened the blind box, we shall not offer any compensation for you.

Our Return Address

Our return address is:Room 503, Huaxing Development Building, No.328 Wener Road, Xihu District, Hangzhou City, Zhejiang Province, China

When returning the goods, please follow the return address given by us.

If you have any questions, please contact our email: customer_service@kikagoods.com

Applicable situations where price difference cannot be refunded

For promotional activities and product price adjustments

KikaGoods doesn't offer refunds for the price difference services in terms of discounted products during certain promotional events or some specific items under price adjustments. Thank you for your understanding!

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