Return / Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since you received, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All merchandise returned to KiKaGoods.com must be in the original packaging with all original items accompanying the merchandise.

If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

If you have any question in this process, please contact at service@kikagoods.com :)

 

For Non-Quality Problem
  • Orders signed within 7 days:
      We provide "7 Days No Reason Return/Exchange".
That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $5-15 (depends on the item weight) from refund as shipping cost of our sent parcel, DHL will request fully deduct like 25$-40$.
  • Orders signed beyond 7 days:
           If not quality problem or not our fault to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10 shipping cost for us to resend if you want a replacement.


For Quality Problem or Our Fault Caused Problem
          We will resend item or refund you once we get your photo evidence.

You need to provide below information in the email

1. Order number

2. The SKU of the products which need to return or exchange

3. Evidence pictures to shown faulty items

4. Receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@kikagoods.com