Creating an account has never been easier. Simply go to “ My Account ” at the bottom of any page and fill in with the following information:

• First & Last Name
• Email
• Password

After doing so, you will have full access to all your order details along with having the ease of checking out more efficiently on all future purchases!

About Account Migration:

• Each account is only permitted one-time migration within 12 months. If you have already applied an account migration once within the last 12 months, we won't be able to process your application again. Thank you for your understanding.

Make sure to sign up for our newsletter to stay up to date with all of our new products and promotions!

Browse through our premium selection of toys.

• You can do so through the search bar or through our easily navigable category tabs

When selecting the perfect item

• Make sure you choose the right style as we do offer a wide selection of choices per product
• Add your item(s) and the desired quantities to your cart

Checkout

• Fill out all your personal information
• Choose the desired shipping method
• Enter payment information
• Make your billing address is correct
• Any applicable promotional codes should be applied now
• Verify one more time all your all information is correct
• Submit your order!

Paypal, VISA, American Express, Apple Pay, Mastercard

You will get an email notification that your order(s) are being processed and then a follow up one once your order is shipped and on its way.

Any products purchased with a pricing error will be honored at our discretion.

All promotional codes will come with a time frame that it is valid to use; any time outside of that time frame, the promotional code is void. Promotional codes cannot be duplicated, sold, or used in anyway other than its original purpose. Shipping costs and taxes do not apply to promotional codes with minimum purchase requirements. Any returns with a promotional code applied will have the same value deducted from the return credit. Promotional codes cannot be redeemed for cash and are subject to cancelation at any time Kikagoods sees fit.

If a package is returned to us because it is non-deliverable and the customer is found to be at fault, the purchase will automatically be refunded and a 15% restocking fee could be assessed to the total purchase amount.

If there is pre-sale products in your order, no matter which shipping method you choose, the pre-sale products will be sent separately by ordinary shipping methods when we have the products.

Once you have placed an order on our website and the payment has been successfully processed, you will receive an email in your registered KikaGoods email, with a tracking number for your package. You can always click on the link provided in the tracking number to access and monitor the shipping progress of your package. Or please kindly refer to thislink: https://www.kikagoods.com/pages/track-your-order

We have a Shipping Policy regarding every situation. Please check if there are any items in your order that are not eligible for free shipping, and ensure that your total order amount is over $35.

• You can head to the product page. There are two methods to determine whether an item from KikaGoods qualifies for free shipping or not.
• If the item is eligible for free shipping, there will be a statement below the price that reads 'FREE Shipping for Blind Boxes Over 35 USD.' If this statement is not present, then the item is not eligible for free shipping.
• Or you can scroll down to the 'PRODUCT FEATURE' section. If the item is not eligible for free shipping, you will see a notification like this: 'Kindly be reminded: This product is not eligible for free shipping due to the inclusion of electronic components. We apologize for any inconvenience this may cause.'

• Once your parcel has been dispatched, it usually takes 7-14 business days to reach its destination.
• In some countries, it might take longer due to limited flight frequencies or flight delays.

In such a situation, please reach out for further assistance by contacting this email: customer_service@kikagoods.com

This situation is usually due to carrier delays or customs temporarily holding it for regular inspection. If you're concerned, you can always reach out to the email customer_service@kikagoods.com for assistance.